FAQs


Covid-19 Safety Measures

What steps are you taking to create a safe environment?

We want to assure you of the safety measures we’re taking for you and our employees. Everyone is required to wear a mask. We’ve adjusted our practices to ensure that we’re fulfilling orders in a way that protects the health and safety of our associates — and as a result, orders may experience minor shipping delays.

How will Covid-19 affect my order?

USPS products and packages may require more time to be delivered due to limited transportation availability as a result of the COVID-19 impacts.

Is your store open?

We remain open 24-7 so you can shop on our website. Our customer service team is ready to help with any and all questions via Instagram direct messages, email and live chat.

Orders

How long will shipping take?

All orders are processed within 1-3 business days and it will take 3-7 business days to arrive. Orders are not shipped or delivered on weekends or holidays. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

How can I change my order?

We can only change orders that have not been processed for shipping yet. Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order. To make changes to your order, please reach out to support through the contact us webpage.

How can I track my package?

Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order. Additionally, you can track the status of your order from your "order history" section on your account page on the website.

My tracking says delivered, but I haven't received anything.

If you haven't received your package, and your tracking says delivered, please contact your local USPS office with your tracking number. They will look your package up in the system, and help you locate your package. Once we ship your items, the USPS is responsible for making sure your package arrives safely.

Shipping

I made multiple purchases and I haven't received it all?

SA & CO Boutique currently has two warehouses, one located in Northern California and one located in Southern California. Some products are shipped separately depending on where the item is stocked. We normally coordinate between both warehouses so that the item gets shipped on the same day. Once it is shipped, we rely on the shipping carrier to deliver the product. Please allow 1-2 days so that all your shipments can arrive. If it has been more than 2 days email our customer service team.

I missed my shipment.

If you placed an order using the standard shipping service and your USPS tracking is showing that there has been an unsuccessful shipping attempt or if you have received a drop card, then you will need to either reschedule your shipment or arrange to collect your parcel from your local USPS post office. For some areas, you can reschedule your shipping online here - https://redelivery.usps.com/redelivery/ . If this is not available in your area then you will need to contact your local post office. You can find the details of your post office here - https://tools.usps.com/go/POLocatorAction!input.action You will have 15 days from the date of the first shipping attempt to either reschedule shipping or collect your parcel. After this time your parcel will be returned to us.

Returns and Refunds

I need to return/exchange an item?

We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to exchange your purchase by providing store credit. Returns should be undamaged, unused, in the same condition you received it and returned within 30 days of delivery date.

How can I initiate my store credit?

Before returning your item, please email us at customersupport@saandcoboutique.com and provide the following information: name, order number and details about the issue. Once we review your request, you will receive an email with details on how to return your package. Your store credit will be processed as soon as your item has been received and inspected.

Do I pay shipping costs on returned items?

Yes. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

How long does it take to process my exchange or store credit?

We aim to process your store credit as soon as possible, but on occasions it may take up to 3 days for your store credit to be processed after you have returned your item(s) to us. If you have not heard from us within 10 days of returning the item(s), please contact us with the proof of postage information on your Post Office receipt and we will check this out for you.

How can I track the status of my exchange?

As soon as we have processed your store credit, you will receive an email notification with your store credit information.

I received an incorrect or damaged product.

We're sorry to hear that you've received an incorrect or faulty item. Please send us a message with your order number and details about your order. Once we have reviewed your order and confirmed it is an error on our part or the item is damaged or defective, we will forward a return address where you can return your product. Once it has been received and inspected, will then process the full refund.

Products and Stock

Why can't find an item that was posted on Instagram or that was advertised?

Our advertised products usually sell out very quickly and are on high demand so it may be that we are no longer in stock! Subscribe to our email list so that you are notified when we restock. You can also personally email us your information so that you are notified when we restock on a specific item.

Will you restock on an item that is sold out?

We are always striving to restock our best sellers and notify our customers as soon as they restock. Subscribe today so that you never miss an update.